Payment Policy

10/10/2024

Master Air Tool Ltd Co dba Master Palm Pneumatic values your personal information and credit card security for all your transaction with us. We would never ask for your credit card information. For PCI Compliance, you will need to handle all payment directly through mastertoolsupply.com order process or make payment directly through our online billing system. Our server is PCI Compliant as well. SSLv3 and SSLv2 are disabled to prevent any security flaws. You may use security protocol TLS 1.2 to shop online directly on store.mastertoolsupply.com. We manually review each order and verify each order through email or phone, even though you can make payment online immediately through our online credit card processing. You may also call in to place an order and then make a payment through our VIP online billing system.

In order to provide an easy and fast way of ordering, we accept the following payment methods:

 

Credit Card Payment Option

Use your credit cards on store.masterpalmusa.com is secured. All your transaction is encrypted via SSL and no credit card information are stored on our own servers. We accept Visa/MasterCard/Discover/American Express/JCB/Dinner's Card, debit card and gift card with those credit card logos on it for payments.

All orders are processed to be fulfilled after payment is confirmed and received. Once you submit the order to us, your credit card will be charged with the total amount of the invoice and the authorized amount will be taken away from your available credit in your credit or debit card, therefore, our merchant service provider will be able to fully validate your credit card thoroughly. There will not be any duplicate authorization or charge on your credit cards. If there is any duplicate charges, please call us immediately at 1.501.712.3878 ext 2.

If you decide to cancel your order, you will need to cancel the order within the first 24 hours after you submit your order online or offline by sending us an email or just call us. We are not liable for any overdraft fees incurred by your credit card or debit card issuers.

Some items may require more time to fulfill and it is specified during your checkout process. If you decide to cancel the order due to the fact that you can not wait, you need to cancel the order within first 24 hours. Otherwise the order can not be cancelled because the production line has arranged your order for assembling. We are a wholesaler and a manufacturer, not a consumer retail store. However, if you really need to cancel an order prior to its shipment, you may contact your sales representative to arrange the cancellation. However, not all requests will be granted. 

Please be advised that. We do not store your credit card information in our company or store, however our credit card processor will have the credit card information you enter during checkout process in order to process payment. Once you place an order, your credit card information is encrypted and sent to our credit card processor for payment approval. This information is transmitted with encryption to our credit card processor's secured and PCI compliant server.  Once we receive your order after payment is approved, our sales representative "may" call you to verify your order and verify your credit card information if you checkout using credit card payment option.

Split Credit Card Payment

If you need to split your credit card payment for an order, please contact us so that we can arrange the split payment directly from our online billing system. Please email your order to sales@masterpalmusa.com

Installment Payment Via Shop Pay Installments Powered by Affirm

We now offer installment payment via Shop Pay Installments powered by Affirm. You can arrange installment payments when you check out. The system will show you the available installments you are allowed to make. Just checkout as usual and select shop pay installments as your payment method for installment options.

Please refer to  https://www.affirm.com/how-it-works for full payment terms and disclosure requirements.

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: https://www.affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see https://www.affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks

No Processing Fee

Master Palm Pneumatic does not charge any processing fee for any orders.