Thank you for shopping with Master Air Tool Ltd Co. We attempts to make your online shopping experience as flawless and enjoyable as shopping in the tool store. We want to ensure your complete satisfaction with this online service. In furtherance of these goals, please take a moment to review and understand these Terms of Purchase. All pricing is based on account type, your price will change based on the account type you select during checkout. To ensure you get the correct pricing, please register or sign into your account first. The system will automatically adjust your pricing based on your account during the checkout process even when you do not sign into your account.

PLEASE NOTE that at present the Master Air Tool Ltd Co On-Line Store is only available in English and the Terms of Purchase are also only in English. If You do not understand the Terms of Purchase as written in English, You should not use this site. Master Air Tool Ltd Co Limited is a company registered on the Register of Companies for the state of Arkansas and having its registered offices at in Hot Springs, Arkansas 71913, USA. For your records and reference, we recommend you keep a copy of these Terms of Purchase in relation to the transactions You enter into via the Master Air Tool Ltd Co On-Line Store by printing them or saving them onto Your computer.

Terms of Sales

Geographical Location

We have noticed that some resellers and customers contact our Taiwan office directly. Please be advised that any orders placed to any office outside of the USA, you will have to contact them directly for all after sales service and any product warranty, liability claims due to different jurisdictions. Only Orders placed in the USA from Master Air Tool Ltd Co, USA in Arkansas by ordering online (www.masterpalm.com or b2b.mastertoolsupply.com ) or by calling 1.501.255.0331 ext 201 or submit your order to sales@mastertoolsupply.com are secured and insured and will be honored for any after sales service.

Minimum Order

Currently we do not impose any minimum quantity order but a minimum USD$250 order amount for any orders, however, for order less than $50, there is a special handling fee $50 per order. If you are corporate account, please send email to sales@mastertoolsupply.com with your order no. and we will adjust your order by giving additional 10% discount. Resellers shall follow the open pricing that was given to you.


Registration and On-line Account


Placing Your Order

Access and Use of the Master Air Tool Ltd Co On-line Store

Order Acceptance & Lead Time

Liability

Applicable Law


If any provision of these Terms shall be found by any court or administrative body of competent jurisdiction to be valid or unenforceable, such invalidity or unenforceable shall not affect the other provisions of the Terms which shall remain in full force and effect. The waiver by Master Air Tool Ltd Co of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.

Shipping Policy

Master Air Tool ships to worldwide locations including EU countries and other international destinations.

Master Air Tool Ltd uses shipping carrier mainly through Fedex and USPS, however, we also use UPS, Fedex, and DHL or other contracted shipping companies from time to time. The online system will generate the best shipping rate. If you choose free shipping option, we will choose different shipping carrier we work with to ship to you. All orders are shipped within 7 working days from receipt of your order. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Production & Shipping Lead Time:

Most tools are made once the order is received excluding some items are pre-build. There is a production lead time of 10-12 business days before shipping out.  The shipping time frame takes 3 business days to east and west coat, 2 business days to central states. For international locations outside of the USA, the shipping time frames range from 3 - 5 business days. Please be advised that business days means that it does not include weekend ( Saturday and Sunday). In most cases we are able to ship your items much sooner. Experience has taught us it is best to under-promise and over-deliver the majority of the time while allowing some leeway for those situations where delays do occur. For pre-build items, it takes 1-2 business day for packaging preparation and 2-4 business days to arrive your destination within USA, and 2-5 business days to arrive international destinations.

How Much Does It Cost To Ship?

Master Air Tool Ltd Co offers domestic free ground shipping with real time rate on other shippers. For International shipping, we offer international flat rate shipping via DHL or available shippers in your country. The shipping chart below list how we charge shipping charges.

Shipping Chart

Region Cost
USA and Territories

Free Fedex Ground Shipping to Continental USA

Free USPS Priority Mail to PO/APO/FPO Box, Alaska and Hawaii

Other Shipping options available during checkout

Canada and South America International Flat Rate: $45 / DHL Express or Others
European Union & UK, India International Flat Rate: $65 / DHL Express or Others
Middle East International Flat Rate: $65 / DHL Express or Others
Asia International Flat Rate: $45 / DHL Express or TNT

May I use my own shipper account?

Currently, for personal,government and veteran account, we do not honor third party account for shipment. If you open a business, general reseller and stock distributor account with us, you may use your own shipment account. All shipment are dispatched from Hot Springs, AR. unless otherwise specify in the invoice.

Import Tax and Custom Clearance

If you are residing or the shipping destination is outside of United States and Taiwan, you are liable to pay for import tax. In most cases, our shipping carrier will bill you the amount of import tax they pay to the custom.

Discounted Flat Rate Shipping For International Destinations

To honor international community, we have discounted international flat rate shipping available from Min. USD$35 up to Max. USD$200. If you order 100 pcs of tools, your international shipping charge will only be Max. USD$200 or lower. Please checkout the order as usual. And the shopping cart will display the discounted shipping rate charge for you.

Air Tool Drop Shipping To Your Customers

We can prepare shipping label with your company's name and put your own invoice or packing list in the package as long as you prepare the required document and advise us what to do with the package. All you have to do is leave us comment to request drop shipping to your customer directly and specify your customer's shipping address during checkout process.

Master Palm pneumatic tools online store ship worldwide. Master Air Tool Ltd uses shipping carrier mainly through USPS, however, we also use UPS, Fedex, and DHL or other contracted shipping companies from time to time.The online system will generate the best shipping rate and we will choose different shipping carrier we work with to ship to you.